WE MAKE PRIVACY A PRIORITY
Home Inspection Services, LLC (“Home Inspection Services,” “we,” “our,” or “us”) appreciate the opportunity to provide your home inspection needs. In doing so, we will obtain and develop personal information about you. We consider this information to be confidential, and we have procedures to protect this information against unlawful use and disclosure.
We will disclose your personal information only as necessary to process your requests for services, to provide services to you as a customer, and as otherwise allowed or required by law. This Privacy Policy describes how we obtain and use information about you, and how we protect that information. This statement applies to both current and former customers.
Personal Information We Collect
We obtain personal information about you and members of your household from several sources in connection with scheduling, processing, and servicing inspection services. In many instances, we obtain our information directly from you or through your agent or insurance partner. This might include information you submit as part of your inspection request or as part of other interactions you have with us. In these instances, we may learn personal information such as your name, address, telephone number, e-mail address or other identifiers, property details, inspection characteristics, and similar information.
We also will learn information about you during the course of your relationship with us. For example, we might learn information about your inspection history, service details, scheduling information, and other related information. We also will learn information such as your requests to schedule, reschedule, or cancel services or your personal contact information. Finally, we might receive information from outside vendors that furnish us with information relating to your inspection, your property, or related services. These vendors may include insurance companies, inspection vendors, claims adjusting firms, statistical or reporting bureaus, or other sources.
Personal Information We Collect For Internet, Mobile, and Social Media Users
If you visit an Internet site that we maintain, we might obtain information about you that will enable us to identify you as a user, including your name, user name, password, and password reminders. We will obtain information about your web browser, IP address, operating system, and similar information to improve the performance and operation of our site. We also may collect information about your visit, including the web pages you view, the links you choose, and other actions taken on the site.
Our mobile and social media applications may also collect non-personally identifiable demographic information such as age, sex, and city/location about the user of each application. Our website may use small text files, known as “cookies,” placed on your hard drive to help personalize your online experience. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies store your preferences and can save you time by eliminating the need to repeatedly enter the same information when you visit our website.
You may have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you usually can modify your browser setting to decline cookies. If you choose to decline cookies you might not be able to use certain features of our website, or you might have to re-enter certain information in order to do so.
If you click on a link to a third party site, you will be taken to websites we do not control. This Policy does not apply to the privacy practices of that website. Please read the privacy policy of other websites carefully. We are not responsible for these third party sites.
Our Use of Your Personal Information
We use personal information to provide our services, communicate with you and carry out transactions you have requested, and enhance our customer service and operations. We do not share the information we collect with other parties, except nonaffiliated parties performing services for us by contract, and as otherwise permitted by law.
When we provide information to parties performing contractual services for us, we require those parties to preserve the confidentiality of your personal information. As indicated above, we also might share information that we obtain about you with nonaffiliated parties as allowed or required by law. This means that we will share information with parties as necessary to effect, administer, or enforce transactions that you request. For example, we might provide information about you and your service request to a company that assists with scheduling, dispatching, or completing inspection services.
We also are permitted or required to share information with certain other parties listed in federal law and state rules, such as our attorneys and accountants, consumer reporting agencies, and civil and regulatory authorities.
SMS/Text Messaging Communications
If you provide your phone number to Home Inspection Services, you consent to receive SMS/text messages related to your services. These messages may include appointment confirmations, reminders, inspector arrival notifications, and service-related updates.
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.
SMS consent is not shared with third parties for marketing purposes.
How We Protect Your Personal Information
We maintain physical, electronic, and procedural safeguards to ensure the confidentiality of the personal information we obtain about you. We restrict access to your personal information to those persons who need to know that information to provide services to you. All employees, agents, and third parties are required to adhere to our strict privacy standards.
This Privacy Policy describes our practices for current and former customers. If there is more than one person associated with a service request, the primary contact may receive this Policy, though additional parties may request a copy. Please share this information with anyone associated with the service.
We reserve the right to modify this Policy at any time. If we make material changes, we will provide a revised Policy.
Home Inspection Services will continue to work to protect the privacy of our customers.